Shipping policy

Last updated: October 6, 2026

Cozy Christmas ships worldwide from our fulfilment partners. Every order is packed with care and shipped with tracking.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During the busy holiday season, processing can take a little longer. You will receive an email with your tracking number as soon as your order ships.

Shipping costs

Shipping is free on every order of 2 or more mugs. Otherwise, standard tracked shipping is $4.99 in the United States and $9.99 internationally, shown at checkout before you pay.

Estimated delivery times (after processing)

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • United Kingdom & Europe: 7–12 business days
  • Australia & New Zealand: 8–15 business days
  • Rest of the world: 10–18 business days

These are estimates, not guaranteed delivery dates. Delays can happen during the holiday season, in customs, or because of weather and carrier issues.

Christmas delivery

To give your order the best chance of arriving before Christmas, we recommend ordering by December 10 for the United States and December 1 for international orders.

Tracking

Your tracking link is emailed when your order ships. It can take 2–5 days for tracking information to update after you receive it. If you have not received a tracking email within 5 business days of ordering, please contact us.

Customs, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. Unless they are shown as included at checkout, these charges are the customer's responsibility. Packages refused because of unpaid duties cannot be refunded.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, email us immediately and we will try to update it before your order ships. We cannot be responsible for orders delivered to an incorrect address provided at checkout.

Lost, stolen or delayed packages

If your order has not arrived within 30 business days of shipping, or tracking shows it as delivered but you cannot find it, contact us at abuzeinamoath@gmail.com. We will open an investigation with the carrier and keep you updated.

Contact

Questions about your delivery? Email abuzeinamoath@gmail.com.